RKS is committed to following the best practices to protect our customers. Thank you for also doing your part and educating yourself about what to expect so we can all stay safe. Together, we can enhance the health and safety of everyone involved in the travel journey.

HERE’S WHAT TO EXPECT AT THE AIRPORT

  • ENHANCED CLEANING PROCEDURES – Enhanced and frequent cleaning of high-touch surfaces in public areas (including counters, handrails, elevator buttons, seating, doors and other such surfaces).  The new procedures include use of electrostatic sprayers to disinfect large surface areas.
  • FACE COVERINGS – Airline and TSA staff members are required to wear face coverings while in public areas of the airport.  Per CDC guidelines, those visiting the airport are encouraged to wear face coverings while in the airport.
  • SOCIAL DISTANCING – Watch for social distancing markers and signs throughout the terminal to help you in your social distancing efforts.
  • PLASTIC SHIELDS – Acrylic “sneeze guard” shields have been installed at all airline counters.
  • LIMITED ENTRY TO THE AIRPORT TERMINAL – Entry to the airport is now limited to passengers, visitors who must assist a passenger, those doing business at the airport, and employees.  Those dropping off or picking up passengers should stay in their vehicles, and may use our free parking lot to await arriving passengers.
  • EDUCATION – Signage, overhead announcements and other communication strategies are in place to help all guests maneuver the travel journey as safely as possible.

A next phase of implementation is coming soon.  Specifically: 

  • Hand sanitizing stations will be installed in the terminal (when our back-ordered supplies are received).
  • The airport team is also evaluating additional sanitizing procedures to implement soon.

Airline’s are doing their part, too…

Our airline partners have all implemented significant operational changes to make your upcoming flights even safer. United Airlines has implemented their United CleanPlus Program to keep you safe as you return to the air. 

THANK YOU FOR DOING YOUR PART!

Know the “3 Ws” — WEAR. WAIT. WASH.

  • Wear a face covering.
  • Wait 6 feet apart from others.
  • Wash your hands often, with soap and water – 20 seconds each time.

Helpful tips to remember

  • Allow ample time to arrive at the airport before a flight to avoid crowds.
  • Check airline’s travel requirements before coming to the airport, as many airlines have new guidelines and are requiring use of masks by their passengers.
  • Use technology to reduce touch-points whenever possible, such as mobile boarding passes and check-in.
  • If you are sick, do not travel. Stay home and consult your health care provider.
  • And remember:  only enter the airport if necessary.  We ask that only ticketed passengers, those assisting a passenger with special needs, or those doing business enter the airport.

Remember — your precautions will not only protect you, but also those around you.

New TSA procedures

TSA is experiencing a steady growth of travelers coming through airport checkpoints, including at AVL.  More security procedures are being implemented by mid-June.  They include:

  • Travelers will be asked to keep possession of their boarding passes, and self-scan them at the podium.  Travelers will also hold the passes in view of the TSA officer for visual inspection.  This reduces the TSA officer’s need to touch a passenger’s boarding pass.
  • Travelers will need to separate food (in carry-on luggage) for inspection. Food must now be placed in clear plastic bags and placed into a bin with no other items for screening.  Why?  Food often triggers alarms requiring luggage to be opened for closer inspection.  This new step will reduce the instances in which passenger bags will be handled by TSA officers.
  • Passengers may include one 12-oz bottle of hand sanitizer in their carry-on luggage, but this container must be removed from the carry-on for screening.